Returns & Exchanges
At Julep, we want you to love every glow-up. If you are not completely satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Products
Securely place your items in their original packaging, ensuring all caps are tightened and protective seals are intact if possible.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, removing any old shipping marks.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing