Frequently Asked Questions
Everything you need to know about your Julep beauty experience.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is Julep's return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of receipt for a full refund or exchange.
Are Julep products cruelty-free?
Yes, we are committed to ethical beauty. All Julep products are 100% cruelty-free and are never tested on animals.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer expedited shipping options at checkout if you need your beauty favorites sooner.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to bring Julep to more countries in the near future.